Telehealth training empowers healthcare professionals
15 Aug 2024
GPs, practice nurses and Residential Aged Care Home (RACH) staff came together for a face-to-face session on Tuesday, 30 July, aimed at enhancing their telehealth capabilities to improve patient outcomes and streamline healthcare delivery.
The session focused on bridging the gap between traditional healthcare practices and modern telehealth solutions, and ensuring all participants are well-prepared to leverage the telehealth equipment SWSPHN has provided to RACHs.
The training will be repeated on 25 September and 7 November.
What did the training include?
The training session covered a wide array of topics designed to build confidence and competence in telehealth.
Key areas of focus included:
- utilising effective communication skills required to manage the aged care/GP interface in a telehealth environment
- describing the ISBAR4AC communication protocol and its benefits in standardising communications
- recognising and describing the deteriorating resident in a RACH and the triggers for escalation to medical consultation/care
- discussing and identifying the Goals of Care in the management of the RACH resident
What was the feedback from participants?
Feedback from participants was overwhelmingly positive: “excellent, informative lecture”, “very knowledgeable presenter and informative”, “learned new areas of communication like summarisation technique and 40/20 rule”, “useful, improves communication which is key to good care”, “very informative, very useful, especially for GPs involved in RACH resident care”, “informative session, very important skills for GP, very helpful for improving telehealth communications”.
How do I take part in a training session?
Sessions will be held on Wednesday, 25 September, from 7pm to 9.30pm, at Harringtons Bar and Grill, 1 Forestgrove Drive, Harrington Park and on Thursday, 7 November at Park Proxi Gibraltar, 7 Boronia Street, Bowral, from 6.30pm to 9pm.
Each session will be presented by Simon Gould from Medics for Life and is suitable for GPs, GP registrars and practice nurses.
There’s a one-off incentive payment of $300 for each GP or GP registrar practicing in South Western Sydney and $160 for each nurse or RACH staff member. This activity has been approved for two RACGP CPD education activity hours.
Register now for September. Registrations open soon for November so save the date.