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The Department of Health and Aged Care (DoHAC) has received confirmation from Services Australia this is a new error. It has come to their attention through the help desk as well as through PHNs and they are working with the systems team on a fix.

 

The fix is expected to go live in December. In the interim, the explanation is:

• • The 0831 warning displays when a provider is not eligible for the full period the incentive indicator is assigned to the patient. Please note, this is not an error and does not restrict the ability for a practice to add an incentive indicator or assign a responsible provider.
  • As this is only a warning message, the user can continue by selecting ‘confirm’ again after the message appears to proceed with linking/adding the responsible provider.
  • Operators may also have to select ‘save’ twice.
  • Services Australia will be releasing updated wording for the 0831 warning message this week to help alleviate confusion.

 

SWSPHN will circulate any further advice from Services Australia once received.