Telehealth Recommended as Option When Travel Costs Limit Care

Telehealth Recommended as Option When Travel Costs Limit Care

22 May 2026

The guidance comes as Australians are being urged to reduce fuel use, with concern that some patients may delay or avoid medical care due to rising travel expenses.

Ahpra Chief Executive Officer Justin Untersteiner said practitioners should make sure patients are still able to access care without compromising safety or quality.

He said telehealth can help reduce unnecessary travel, particularly for follow-up appointments or routine check-ins, but it must be used carefully.

Health professionals are reminded that telehealth is not automatically suitable just because travel is difficult. Each patient’s situation and condition must be assessed before deciding on remote care.

Practitioners must also clearly explain the limits of telehealth, including when an in-person visit may still be needed.

The guidance states that the standard of care for telehealth must match in-person consultations. This includes confirming patient identity, maintaining privacy, keeping proper records, and ensuring safe follow-up and continuity of care.

Ahpra and the National Boards say they will continue to monitor the situation and provide further advice if travel costs continue to affect access to healthcare.

https://www.ahpra.gov.au/


Source: Australian Health Practitioner Regulation Agency (Ahpra) / National Boards guidance
 

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