Outdated technology could put general practices under pressure
11 Sep 2026
Digital exclusion is not only an issue for patients. General practices can also struggle when they do not have the resources to adopt newer technologies.
Older systems can create cybersecurity risks, including the possibility of data breaches if systems are not properly protected.
There can also be less obvious effects on clinical care.
Outdated clinical software may result in incomplete patient records, missed recalls and reminders, or difficulties accessing up-to-date medicines information such as MIMS updates.
These problems can affect patient outcomes and satisfaction, while also increasing the risk of complaints and reputational damage for practices.
Manual processes can also take up valuable time. When doctors and practice staff have to enter information manually, more time is spent on data entry and administration.
For GPs, this can reduce the time available for consultations. For practice staff, it can increase the workload involved in appointments, scanning and other administrative tasks.
Receiving the same information through both fax and electronic systems can create another layer of unnecessary work. Pathology laboratories, imaging providers and specialists may send reports through multiple channels, adding to staff workloads and cluttering patient records.
Patients are also increasingly looking for convenient digital services, including eScripts, telehealth, online bookings and secure online payments.
Practices without easy online or app-based booking options may find it harder to meet patient expectations.
Automated appointment reminders can also help reduce missed appointments, which may otherwise result in lost income for practices.
Digital tools are important for practice managers, nurses and other staff as well. Poor or outdated systems can make everyday tasks more difficult and frustrating.
For practice owners, this may also affect their ability to attract and retain staff.
However, keeping technology up to date can be costly and is becoming another challenge for general practice owners.
The RACGP’s Health of the Nation 2025 report found that maintaining electronic systems was identified as a challenge by 35% of practice owners.
The cost involves more than purchasing technology. Practices also need to spend time introducing new systems, training staff and changing workflows.
For example, changes to Assignment of Benefit for bulk-billed attendances will require GPs and practice staff to understand new processes.
The Federal Government has also indicated that the ‘share by default’ rules currently used for pathology and diagnostic imaging reports uploaded to My Health Record may eventually extend to some general practice information, such as care plan uploads.
Dr Hosking said practices that fail to keep up with these changes could face significant financial consequences.
He encouraged GPs and practice owners to stay informed about technologies that could reduce administrative work and improve practice operations.
Outdated technology could put general practices under pressure
Source: RACGP/newsGP