Promoting excellence and quality in aged care services
25 Sep 2025
The Aged Care Quality Standards define what quality care looks like in Australian aged care services. They set clear expectations for providers to:
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Respect your rights
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Treat you with dignity and respect
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Value your identity, culture, and diversity
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Give you choices and involve you in decisions about your care
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Provide clear and understandable information
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Help you stay connected with your community
Involving you in your care
The strengthened standards mean your aged care provider must actively involve you in your care. This includes:
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Listening to your feedback and concerns
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Offering choices in how your care is delivered to meet your needs, goals, and preferences
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Providing information about your funded aged care services
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Ensuring the right staff are involved in your care
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Maintaining clean, safe, and comfortable environments
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Providing tasty, nutritious food and offering choice over what and how much you eat and drink
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Planning for emergencies to keep you safe
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Keeping your personal information secure and private
You can learn more about the Quality Standards by watching the videos available in six languages.
Source: Department of Health and Aged Care
