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Information on decommissioning of My Aged Care fax number

04 May 2023

The Department of Health and Aged Care wishes to advise that they will be decommissioning the My Aged Care fax number (1800 728 174) on 31 July 2023.

Decommissioning fax is expected to provide the following benefits:

make it faster and easier for clients to progress through their aged care journey
provide certainty for referrers that a referral has been received by My Aged Care
allow information to be pre-populated where possible.

Alternative pathways include the use of the GP e-Referral solution and the Make a Referral tool on the My Aged Care website.

The department has recently written directly to impacted stakeholders currently using fax and will continue to provide further communication in the lead-up to the decommissioning.