General Practice in Aged Care Incentive payment eligibility
29 Jul 2025
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12-monthly servicing requirements and accreditation
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check HPOS for affected patients and responsible providers
Practices are being reminded of the 12-monthly servicing requirements for receiving the General Practice in Aged Care Incentive (GPACI).
Some GPACI-registered practices and their GPs will not receive quarter 4 General Practice in Aged Care Incentive payments as they did not meet the 12-monthly servicing requirements.
If the responsible provider did not deliver their patient two care planning services by the end of the 12-month care period:
- the practice and the responsible provider will not get the quarter 4 payment
- the responsible provider must deliver at least one care planning service in quarter 1 of the following 12-month care period to remain eligible for future incentive payments
If the care planning service is not provided in quarter 1 (ie by 30 September 2025), the practice and provider will be ineligible for GPACI payments for that patient for the remainder of the patient’s new 12-month care period.
A letter will be sent through HPOS outlining the patients and responsible providers which are affected for your practice. Please review your list of patients in this letter and take action to ensure responsible providers deliver one care planning service per patient prior to 30 September.
Please also ensure any patients who are deceased are withdrawn from the GPACI at your earliest opportunity.
Please note if you are withdrawing patients from the incentive:
- Do not remove a responsible provider. It is important previous relationships are maintained, even if the patient has a new responsible provider added, no longer wants to be involved in GPACI or MyMedicare, or is withdrawn from MyMedicare. Removing responsible providers will impact reassessment of past payments
- Do not delete the patient or delete GPACI from a patient’s MyMedicare profile unless the incentive was added in error. If the patient is deceased, withdraw them from MyMedicare but do not delete the incentive
For more information on the GPACI 12-month servicing requirements please refer to page 9 to 10 of the program guidelines.
Review your Organisational Register Accreditation record
Many practices registered for MyMedicare and the GPACI are currently ineligible due to lapsed accreditation.
Practices must record and regularly update their accreditation status in the Organisation Register.
A new accreditation record must be added in the Organisation Register, each time your accreditation is renewed.
Please check your accreditation record and ensure your accreditation details are added correctly (refer to page 8 of the following Services Australia instructions ORGREGM06 – Amend your Organisation Site Record through HPOS).
At the end of an accreditation period, practices must be re-accredited.
If the practice participating in MyMedicare has not obtained accreditation or re-accreditation at the end of their accreditation period, the practice will be ineligible for MyMedicare and GPACI.
Any GPACI services performed after accreditation has lapsed will not be eligible for payment.
Please reach out to your Practice Advancement or Practice Support Officer if you need assistance in updating your accreditation record.
