Family case management in South Western Sydney for parents and GPs
28 Aug 2025
Parenting is rewarding yet challenging, with parents often relying on their own upbringing to inform their parenting style and practices.
Family case management can help parents to prioritise issues and initiate supports. This is especially important for isolated families or those who are unfamiliar with health and wellbeing support services.
GPs can refer families, or families are able to self-refer, to a support service. The families will be assigned a caseworker, who usually visits the home to better understand their needs.
Together, the caseworker and family create a case plan based on discussions and surveys the family complete as part of their initial assessment when joining the program.
The caseworker helps the family work toward their goals, updating the plan as new issues arise.
Support typically lasts three to six months, depending on the program’s scope and the family’s needs. As the GP made the referral, the caseworker may contact the GP to discuss concerns.
The GP can also assist by monitoring the health and other needs of the family and contact the caseworker for ongoing and/or new concerns.
Organisations that provide case management or can support clients to link with a case manager
Organisations that provide case management or can support clients to link with a case manager
Note: Many of these organisations also work with families in neighbouring local government areas. They also provide other supports for families, which may include playgroups, counselling, assistance in an emergency, and referral to other services.
| Local Government Area | Who to contact |
|---|---|
| Bankstown (The former Bankstown local government area) |
Creating Links 1300 254 657 creatinglinks.org.au |
| Campbelltown and Camden | Macarthur Family and Youth Services 4620 4667 mfys.org.au |
| Fairfield | Community First Step 9727 4333 cfs.asn.au The Parks Community Network |
| Liverpool | Anglicare 1300 111 278 anglicare.com.au Kari Aboriginal Resources |
| Wingecarribee and Wollondilly | Community Links Tahmoor 4683 2776 communitylinks.org.au Home Start Family Services Wingecarribee |
This article appeared in Practice Pulse on Wednesday, 27 August 2025. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.
